I've been denied access to my site. What is the problem?
There are a number of reasons that you may be unable to access your root directory via FTP. Make sure that:
• You are connected to the Internet.
• You are using the correct user name (FTP User name, not your Control Panel login name) and password to log on.
• Your FTP client is configured correctly.
• You are using the correct host name, user name and password.
• You are not using Frontpage or Internet Explorer to connect to FTP.
If you are still having difficulty connecting, contact support by generating a support ticket with the settings you are using and the exact error message you are receiving. |
