How much tech support can I get?
We support hundreds of sites and attempt to provide timely support to all our users; however, as part of normal support we cannot: debug a CGI script, explain LINIX commands, explain how ASP works.
We do provide you with access instructions giving you the necessary path and login information so that you can manage your web site and scripts.
We recognize some users need more help and we do provide Consulting Services (price of which is decides as per the job). One of our staff can then install/debug a script for you, and leave you with detailed usage instructions. If we are debugging a script and find that the problem is at our end, we do not charge you anything.
If you find yourself in a position where one of our support staff must actually read or execute your script to answer a question, you may be asked to okay a consulting charge. We normally find that after a few "settling in" questions, almost all sites run with little intervention from us. |
